Who we are

We are the world’s fourth largest fire and rescue service committed to ensuring the safety and wellbeing of the people of Scotland.

We are a national organisation delivering our front-line services locally from three strategically positioned hubs based in the North, West and East of the country.

You may think that our role is pretty straightforward – to prevent and control fires but, we do so much more than that. 

We respond to many different emergency incidents including road traffic collisions, rope rescue, water rescue, hazardous materials and flooding as well as assisting our partner agencies to keep our communities safe.

The best way to deal with an emergency is to prevent it from happening in the first place, and our role starts long before any 999 call is made. We work in closely with our key partners right across Scotland to deliver crucial fire safety messages and create safer communities for our people.

As part of our prevention programme, we offer everyone in Scotland a free home fire safety visit. We also fit smoke alarms free of charge if your home requires them.

When emergencies do occur, our staff are ready and equipped to respond to many different types of incidents within our communities.

Our high service standards have demanded an ever increasing commitment to development and our firefighters continue to be amongst the best equipped and most highly trained in the world.

Our aspiration is that by working together for a safer Scotland, we can help reduce the incidence of fire and continue to play a key role in ensuring the safety and wellbeing of the people of Scotland. 

SFRS VALUES

WE VALUE - Safety

The main purpose of the Scottish Fire and Rescue Service is to work in partnership with communities and with others in the public, private and third sectors on prevention, protection and response to improve the safety and wellbeing of people throughout Scotland. However, safety is not just for operational personnel - all staff deal with safety in one aspect or other, and it can mean different things to different people.  A Values Framework and supporting  information document is currently under development but will be available to read very soon.

WE VALUE - Teamwork

Teamwork is the foundation of what we do in the fire service and what we achieve. In every workplace across the SFRS teamwork and leadership skills are vital to our success. Working in an office, workshop, Control, responding to emergency situations or any one of the varied work contexts across the SFRS, require a coordinated team response. Teamwork ensures an incident is dealt with quickly and safely and it ensures we all deliver on the job we are asked to do, in the best way possible, by working together.   A Values Framework and supporting  information document is currently under development but will be available to read very soon.

WE VALUE - Respect

Everyone has the right to be treated with dignity and respect at work.  Respect is an important principle in itself for our desired organisational culture. Behaviours which do not align with the values of the SFRS are outlined in the ‘Dignity and Integrity at Work’ policy. Every employee has a role to play in ensuring behaviours and actions are respectful at all times.  It is in all of our interests that no one allows unacceptable behaviour to go unchecked – this means that we are all responsible for taking action and challenging others in a constructive and respectful way when necessary.  A Values Framework and supporting  information document is currently under development but will be available to read very soon.

WE VALUE - Innovation

Innovation and being creative will help the SFRS develop more effective and efficient processes, systems and performance. Being innovative does not always mean inventing completely new ways to work, it can also be about making small changes to current processes, systems or procedures, or applying these in a more flexible way to ensure successful outcomes across the SFRS and also in operational contexts where the priority is to save human life. Being innovative will improve outcomes across the SFRS – it will help us grow, adapt, be responsive to change and the needs of our communities. 

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