SFRS welcomes 15 new Operations Control firefighters

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Chief and Kirsty with control recruits

Chief Officer Alasdair Hay and SFRS Board Chair Kirsty Darwent welcome the recruits


The Scottish Fire and Rescue service has welcomed 15 new control firefighters - who stand ready to provide a reassuring voice to Scotland’s communities at times of emergency.

 The new recruits will take-up their posts on the “unseen front line” – responding to calls from the public and quickly mobilising firefighters to assist.

All three of the Service’s state-of-the-art centres based across the North, East and West of the country will each receive five new control staff members – further enhancing resilience and emergency call handling capability.

And working alongside their veteran colleagues, they will not only handle emergency calls on a daily basis, but also co-ordinate major response to significant incidents such as severe weather related flooding and support colleagues on the ground until communities are fully protected.

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Assistant Chief Officer Lewis Ramsay is the Scottish Fire and Rescue Service’s Director of Response and Resilience.

He said: “I both welcome and congratulate our new Operations Control staff members as they take up their new roles across the country.

“Our committed Control Firefighters across Scotland are the unseen frontline, working together to play a critical role in the safety and wellbeing of Scotland’s communities.

“Lives have been saved by the calm advice given over the phone by our Control Firefighters, buying vital seconds for those trapped in a fire or other emergency situation.


“It takes a certain kind of individual to fulfil this difficult role - and these recruits have already proven themselves to be the best of the best.”

In addition to welcoming these new recruits, ACO Ramsay revealed that a further 15 Operations Control staff will join the service in April.

He said: “We have shown that we are absolutely committed to a more enhanced and resilient Service as the Scottish Fire and Rescue Service transforms to do so much more for the people of Scotland.

“Part of delivering this vision is ensuring we have the right foundations in our robust Operations Control capability across the country.”