Operations Control
Our control room is first point of contact when you dial 999 to report an emergency.
Firefighters control are important for protecting communities and responding to emergencies.
The role of a firefighter control is unique and dynamic. They play a vital role in supporting an emergency incident from the first call until the incident is safely resolved.
Firefighters control are professional, highly skilled, dedicated, and work as a team to deal with varied incidents. They train to use specialised emergency call handling techniques. During incidents, they support and protect callers in potentially life-threatening situations.
The role also involves managing many tasks during an incident, including:
Firefighters control use bespoke computer systems to mobilise resources quickly to an emergency. It also allows them to communicate with resources and officers, to gather information and provide support.
We have realistic promotion opportunities.
You first need to develop your skills and show a level of competency within your current role.
To progress, you'll take part in an interview process to make sure you're right for the next role.
Salaries for firefighter control are as follow (as of July 2024):
Our control room is first point of contact when you dial 999 to report an emergency.
The process of applying for a firefighter control role.
Our values and mission as an organisation