Consultation and Feedback
The Scottish Fire and Rescue Service exists to ensure the safety and wellbeing of the people of Scotland.
Our mission is working together for a safer Scotland as stated in our current Strategic Leadership Plan. We aim to consult and seek feedback on all our services to ensure that we understand our customers’ needs and expectations and develop our services to meet these needs.
One of the key principles and values that underline the approach we take in delivering our mission (and its associated objectives) is one of active consultation.
We consult and seek feedback on our services to ensure that we understand our customers’ current and future needs, experiences and expectations, enabling us to identify service developments and improvements and to ensure that we critically assess our services and the information that we provide about them.
It's easy to get involved in our consultations and surveys, you can also complete our online comments and compliments form and our complaint form.