Your area

How we deliver our services

Scotland may be a small country, but it’s also diverse. We recognise that a one-size-fits-all approach to the delivery of fire and rescue provision is unlikely to meet the needs of all our communities. That’s why front-line services are delivered locally from three strategically positioned hubs based in the North, West and East of the country.

Access the Local Service Delivery maps for your area:

• North Service Delivery Area map
• East Service Delivery Area map
• West Service Delivery Area map

Local Enforcement Delivery Plans (LEDP)

LEDPs provide information on how we are engaging with businesses in your area.

They are fundamental in delivering our risk based inspection programme and prioritising enforcement activities in accordance with the Fire Safety Enforcement (Protection) Framework for Scotland 2021.

This approach will ensure that the service we deliver is driven by consultation in line with SFRS expectations and ensures our staff safely, effectively and efficiently support the communities we serve. LEDPs are subject to regular review and are adaptable to target emerging risks and support developments in the Service’s strategy for delivering fire safety enforcement.

Local plans

Local Fire and Rescue Plans tell you what we are doing in each local authority area in Scotland.

They set out our national and local operating context and outline our specific priorities for that area. In their preparation, due regard was  given to the Fire and Rescue Framework for Scotland 2022, the SFRS Strategic Plan 2019-2022 and their relevant Local Outcome Improvement Plan.

Following engagement and consultation activities with local people and our local partners, each plan was approved by their corresponding local authority. 

Senior service personnel

Heads of service delivery

There are three deputy assistant chief officers working as heads of service delivery across each hub. To achieve this, they work closely with local senior officers, local authorities and strategic partners to support the Scottish Fire and Rescue Service’s key objectives of creating safer communities for everyone who lives, works and travels in Scotland. 

Local senior officers (LSOs)

They work hard to create strong relationships with local councils and our other community partners to continue the provision of dedicated local fire and rescue services.

LSOs work with local authorities and partners to provide effective links with local communities and ensure that the Scottish Fire and Rescue Service deliver the benefits of fire reform at a local level. This includes the protection of local frontline services and a commitment to build on the positive outcomes that have already been delivered as individual fire and rescue services, for people to be safer, particularly from fire but also from other emergencies that may occur across the country.

LSOs ensure that communities across Scotland have a more equitable access to the full range of specialist fire and rescue service resources including water rescue, rope rescue, Urban Search and Rescue (USAR) and the personnel, equipment, training and facilities to deal with a wide range of issues from fires, road traffic collisions, major weather related events, the potential risks from a terrorist attack, significant industrial accidents and Chemical, Biological, Radiological and Nuclear (CBRN) response.

They also oversee the Prevention and Protection agenda for their respective areas ensuring that the public have access to the full range of community safety support from free home fire safety visits to specialist advice for individuals and organisations.

Community action teams

Community Action Teams (CAT’s) are located all across Scotland. They are the contacts for a wide range of issues such as home safety issue.

Contact details for your local team listed below.